Return & Refund Policy
LPcustomfab is a small business specializing in the fabrication and shipping of performance parts. Please read the conditions below before requesting a return or refund.
General Information
We strive to provide high-quality products and service, but due to the nature of our work and logistical constraints, specific conditions apply regarding returns and refunds.
LPcustomfab reserves the right to refuse any return or refund request that does not meet the conditions outlined below.
1. Authorized Returns
- The part must be new, unused, uninstalled, and unmodified.
- The part must be returned in its original packaging.
- A return request must be submitted within 7 days of delivery.
If approved, the refund will be issued minus a 15% restocking fee after inspection.
2. Damaged Products or Shipping Errors
- Contact us within 48 hours of receiving the package.
- Provide clear photos of the part and packaging.
A suitable solution may be offered depending on the situation.
3. Customs, Automatic Returns & Associated Fees
For international orders, LPcustomfab is not responsible for customs delays, brokerage fees, taxes, import duties, or carrier charges.
If a package is automatically returned due to unpaid customs fees, incorrect address, missing documentation, or any situation beyond our control, a refund will only be issued once the part is returned and inspected.
Shipping fees, customs fees, and return costs are non-refundable.
4. Refused Deliveries
If a customer refuses a package or fails to pay required customs or carrier fees, a refund may be issued once the part is received, minus all incurred costs.
5. Refund Processing Time
Once the returned item is received and approved, the refund will be processed within 5–10 business days, depending on the payment method used.
6. Order Cancellations
Any order cancelled before fabrication or shipment may be subject to a 5% cancellation fee to cover platform processing costs.
An order cannot be cancelled once fabrication has begun.
7. Customer Responsibilities
- Ensuring correct fitment and compatibility.
- Providing a complete and accurate shipping address.
- Monitoring the shipment and paying customs fees when applicable.
- Contacting LPcustomfab promptly if an issue arises.